Customer Service Woes

Regardless of what you do in life, at some point you
will have had to offer a customer service of some
form, if you haven?t had to offer it, you will have at
some point been a customer.

Customer service expectations are high. Even the
smaller companies need to maintain a high quality of
customer service if they want to keep their business
going. Nothing destroys a business faster than a bad
customer experience.

Customer surveys are conducted often to ensure their
customers are satisfied. Mystery shoppers enter your
business and will judge it for the customer service,
among other things.

Customers have voiced their opinions on what they feel
is not good customer service. Some of the things
people have complained about were;

1.Representative does not acknowledge them politely
upon entering their store/restaurant.

2.Representative doesn?t smile or offer service in a
pleasant manner. A mono tone or scowl on the face can
really put your customers off.

3.Representative is not informed. A representative who
does not know what they are talking about can really
frustrate a customer.

4.Representative does not thank them for their
patronage.

A few simple facts to consider; if you do not feel
welcome or appreciated in the store/restaurant you?ve
attended, chances are you will not return and you will
not suggest this location to others.

Keep in mind, the service you would want if it was you
is what your customer deserves.