Negotiating a Reasonable Salary

home title Posted by on Aug 7th, 2008 | 0 comments home title
So what exactly is a reasonable salary? That depends on the company and their budget. A trained customer service rep (one with experience of at least two or more years) should probably be offered a higher starting salary than someone who enters with little or no experience. The lower end of the scale for a customer service rep is around $8.00 per hour. This may be acceptable for someone who has...
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How to Retain Good, Quality Customer Service Reps

home title Posted by on Aug 6th, 2008 | 0 comments home title
If your company finds that you have a quality customer service representative, you should make every effort to keep them. An appreciated employee is a happy employee, even if the job seems demanding. This doesn?t mean you have to pay them an ungodly amount of money to retain them, but there are lots of smaller things the company can do to keep good employees around. From offering a raise to...
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Practice Makes Perfect!

home title Posted by on Aug 6th, 2008 | 0 comments home title
Before allowing your new Customer Service Representative to interact with your customers, your new employee must be trained well enough to work on their own. One of the most important things you will want to make sureof is that the new employee works well under pressure. At some point, a customer service representative will deal with an angry and belligerent customer. Some customers can?t be...
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The Job Isn't Easy!

home title Posted by on Aug 6th, 2008 | 0 comments home title
The field of customer service is not an easy field to work in. It requires patience, professionalism, and at times, nerves of steel. A customer service representative must be able to keep their cool at all times no matter how much a customer provokes them. The job of a customer service representative is often taken for granted and thought of as a job that ?anyone can do.?However, nothing could be...
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